FAQ

How do I attach the nail charms to my nails?

There are many ways you can attach our charms yourself and you can also check out youtube for the many step by step tutorials.
For the longest wear we encourage you to take your nail charms to a licensed nail tech to get them applied professionally.

Nail Adhesive or Resin- After your completed manicure has fully dried, apply a few drops of nail adhesive to your nail then adhere your charm and press and hold for 30 seconds. When dried you can then apply topcoat to your nail and around the charm.

UV Gel Method- Apply a small bead of clear soak off builder gel to the spot where the charm will lay and while still wet apply your charm, make sure to brush the gel in and around the charm and fill the sides, Then cure under your uv light.

Acrylic Method- Once your polish has dried, apply a small ball of acrylic to the desired area on your nail then press your charm firmly into the acrylic, For larger charms you can fill the side with a tiny bead of acrylic for extra strength. Once acrylic has dried apply topcoat to nail and around the charm.

Or you can take your charms along with you to your next visit to the nail salon.

When will my order be dispatched?

We aim to ship all orders within 24 hours of receipt. All UK orders are posted 1st class which usually reaches you within 1-2 days after dispatch, Postage prices start from £1.75. For more shipping related information and prices, please visit our Delivery/Returns at the bottom of this page.

Do you ship worldwide?  Yes we do!

Europe & Ireland- Orders are dispatch within 24 Hours via royal mail, postage starts from £3.45

Rest of the world- Orders are dispatch within 24 Hours via royal mail, postage starts from £4.45

For more shipping related information and prices, please visit our Delivery/Returns Policy at the bottom of this page.

Can I Return an item?

Customer satisfaction is extremely important to us so we will always do our best to ensure you are happy with your purchase. We will refund/exchange within 14 days from the date you receive your order.
Please visit our Delivery/Returns Policy at the bottom of this page for further information.

Can I change something after I’ve ordered?

Because of our quick processing time, information on a order cannot be changed after the order has already been placed unless we are notified *immediately* (before the order is processed). Once the order has been shipped, we can no longer make any changes. Use the Contact Us link or email us at info@nailkandycharms.co.uk

Discount codes cannot be applied after an order has been placed.

The item I want is out of stock?

Please contact us for stock update and we can give you an estimated time of restock for the specific item.

How can I be notified of new items or promotional offers?

Follow us on social media this way we can keep you updated on our current promotions, sales and you can get first sight on our new arrivals before they sell out. Visit the follow us section at the bottom of our site for a direct link to our social networks.

Also sign up to our newsletter, This is a great way to stay in touch with our offers and everything that's going on at Nail Kandy Charms.